Every company and every consumer will at one time or another face a possible complaint situation. Your first course of action as a consumer is to allow the business to correct the issue before you complain to any third party. Your first course of action as a business is to understand that you have been given an opportunity to correct an issue. It is important that both the consumer and the business keep a record of all communication with each other, times and pictures necessary, receipts etc. Both parties should be in a position to protect their interests in case the matter becomes a court issue later.
If you are unable to resolve the situation then we suggest the following. Determine the scope of the problem. Is this a problem you want to identify to others or is it a problem you think you can solve with the manager or owner of the company? Is this a problem or issue that you will likely win and will the price of the win be worth your effort?
Ensure that the complaint is in writing and that the manager or owner has received a copy of the complaint. By doing this you have ensured that you have indicated to the company that you are serious about this matter. We would suggest that in any amount of a substantial nature that you consult with a lawyer or you could also consider small claims court.
If you decide to use Better Business Bureau as an alternative, the complaint must be in writing. You can file the complaint online by going to
www.bbb.org. Other alternatives include contacting your local bureau for their fax number or email address for complaints. Your information that you provide must contain the name of the company, name of the contact if known, plus all address information. You will need to ensure that you also provide your full contact information.
In writing your complaint, you should be aware that the company involved will also get a copy of your complaint. You should write only factual information. Remember the company receives the complaint. The company has 14 days to respond; If they do not respond, Better Business Bureau will make another attempt. If the company still refuses to respond, then this becomes a reportable item in the Better Business Bureau database.It can affect the overall rating of a company on the Better Business Bureau website. . If the company is a member of Better Business Bureau this could be a cause of cancellation of membership.
If the company responds, you will get a copy of the complaint. You will be expected to respond to the company response, and once again the company will receive your comments. In most cases good companies will want to know about issues before laying a complaint with Better Business Bureau. If the company is a Better Business Bureau member you will have a better chance at success through this system.
Main Website for Better Business Bureau in North America is
www.bbb.og. Saskatchewan - Website is
www.sask.bbb.org Toll Free Number is 888-352-7601 Email address is
info@bbbsask.com
